Sarah joined Weatherbys Bank in 1998 and was initially involved in operational management before taking on the role of the Head of Customer Service, a post she has held for the past 12 years. Sarah brings a passion for excellence in the customer journey to the role and always strives to exceed customer expectations. She finds the Head of Customer Service role both interesting and rewarding, ensuring the highest standards of service are maintained. Sarah also has responsibility for managing customer complaints.
Prior to joining Weatherbys, Sarah amassed significant client facing experience in roles with TSB, and subsequently Lloyds TSB.
Outside of Weatherbys, Sarah possesses an extensive cookbook library and is such a great baker who also cooks a mean curry. Sarah also works as a volunteer librarian in her local community library, going some way to fulfilling a youthful ambition to be a qualified librarian.