Frequently asked questions: debit card

No, for security purposes you will need to call the Help Desk on +44 (0)1933 543 543 to activate your card. If you already have the Weatherbys Card app, you can also activate your card on the app.

Yes, you can make contactless transactions up to a limit of £45. Occasionally you may be
asked to enter your PIN as an extra security measure.

Yes, you can use your debit card with both Google Pay and Apple Pay.

Yes, at any ATM machine displaying the VISA logo.

You can use your card in the majority of UK ATMs however, you will be unable to use an ATM that only displays the ‘LINK’ logo. These are generally located within Post Offices. To find your nearest Visa ATM please use VISA’s ATM locator www.visa.com/atmlocator.

Yes, you can use your Weatherbys debit card abroad without incurring any additional charges.

You can use the Weatherbys Card app to block the card while trying to locate it.

Alternatively, call the Help Desk team on +44 (0)1933 543 543, who will ensure you receive a replacement card and have access to funds as soon as possible.

Your card number is printed in blocks of 4 digits to make it easier to read. The number is not overprinted in silver, meaning that it will not rub off over time.

All of our cards carry an upper spending limit, unique to each individual. If you are concerned about this, or have any questions, please either contact your Private Banker or the Help Desk team on +44 (0)1933 543 543 for further information.

If you have downloaded the Weatherbys Card app, click on the image of your card and select ‘View PIN’. If you haven’t downloaded the Weatherbys Card app, please call the Bank Helpdesk on +44 (0)1933 543 543 and we will arrange for one to be sent to you.

Apple Pay and Google Pay

We have partnered with Apple Pay and Google Pay to make contactless payments even easier for our clients. Paying in stores, apps and online has never been easier, safer or more private. If you want to find out more, click the links below to download our user FAQ documents:

Apple Pay FAQs

Google Pay FAQs

Debit card user guide

Click here to download a helpful guide to get you started with your new Weatherbys debit card.