Providing a service that meets your needs is our priority. As part of this we have an extended hours team available to our Private Banking clients, Monday to Friday between 6.00pm and 11.00pm, as well as Saturday and Sunday between 8.30am and 5.00pm. Our emergency out of hours service is available at all other times.

The  extended hours team can deal with card and online banking queries, such as unlocking accounts or resetting passwords, they are also available to support you if you believe you have been a victim of fraud.

Please note, our fraud team will never call you. Any contact relating to fraudulent activity will be made by your relationship team.


Private Bank extended hours and emergency out of hours numbers

London +44 (0) 20 7292 9029

Edinburgh +44 (0) 131 285 2020

Wellingborough +44 (0) 1933 543 600

Manchester +44 (0) 131 285 2020

Racing Bank emergency out of hours number

For urgent debit card queries please call: +44 (0) 1933 543 543

For all other enquiries please send us an email and we will get back to you as soon as possible during our usual office hours:


Please note, our emergency numbers are the same as the office hours numbers for your ease. Our offices are also open between 8.00am and 6.00pm, Monday to Friday.

Alternatively, our Online and Mobile Banking services give you balance and transaction information at any time of the day or night and the ability to initiate transfers 24 hours a day.  Find out more here or call your private banking team to register. Racing Bank clients can call their Relationship Manager or the Racing Bank Helpdesk on +44 (0) 1933 543 543.