Banking help & support

Online banking & app support

Security & fraud

Fraudsters are making calls pretending to be from the police or your bank. The calls can be very convincing, often pretending that fraud has happened on your account to cause panic. Caller ID is not a reliable source, as this can be easily changed to look like a genuine number. Be wary of any caller asking you to transfer funds to a ‘safe account’, or for your full passwords or PIN, or to provide your card to a courier who will call at your house. Weatherbys Bank will never ask you to do any of the above.

If in any doubt, please speak to your Private Banker or Relationship Manager in the first instance or contact the Private Bank Help Desk on +44 (0) 1933 543 600 or the Racing Bank Help Desk on +44 (0) 1933 543 543 preferably from a different phone as landlines can remain connected for a number of seconds after the handset has been replaced. Calls are answered 24/7.

Fraudsters have been sending fake emails for a number of years. The aim is to get you to click on a link, which will either direct you to a fake website that looks like a genuine company and then ask for your card details, or may install malware on your device. These emails have vastly improved in quality and can be very difficult to spot. They will pretend to come from well-known institutions, such as banks, HMRC, utilities and retailers.

If you have received an email which you’re not quite sure about, forward it to the Suspicious Email Reporting Service (SERS):

Fraudsters are sending text messages that can look like they have been sent by genuine companies, such as Weatherbys, HMRC, British Airways even your child’s school. The texts can appear in the same text thread as genuine messages, making it very difficult to spot fake ones. The aim is to get the reader to click on a link as with fake emails, which will either direct the reader to a fake website that looks like a genuine company asking for your card details or install malware on your device. If you are concerned you may have provided your bank details to a fraudster, please call us on +44 (0)1933 543 543 as soon as possible, where we will be able to help protect your account.

Suspicious text messages should be forwarded to 7726. This free-of-charge short code enables your provider to investigate the origin of the text and take action, if found to be malicious.

Be cautious about the sites you visit. There are thousands of websites out there that provide false information and that might redirect you to malicious links, giving hackers access to your most valuable data. If you spot a great online offer which is “too good to be true”, you might be tempted to say “yes” instantly. To prevent this have antivirus software and a firewall installed on your computer and keep it up to date.