FSCS

Your eligible deposits with Weatherbys Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

For further information please click here or visit www.fscs.org.uk

Current account switch guarantee

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days.

As your new current-account provider we offer the following guarantee:

• the Service is free to use and you can choose and agree your switch date with us
• we will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary)
• if you have money in your old account, we will transfer it to your new account on your switch date
• we will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your account details
• if there are any issues in making the switch, we will contact you before your switch date
• if anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure

Complaints

We endeavour to provide an exceptional level of customer service at all times, and take any complaints very seriously. If you have a complaint relating to a Weatherbys Bank product or service, we will do our utmost to put things right for you as soon as we can.

To find out more about how to make a complaint, please click here.