Help & Support

A better banking experience with Weatherbys




WHEREVER YOU ARE, WE ARE HERE TO HELP

If you have a question about banking with us, you’ll probably find the answer here. If you need any further information, please don't hesitate to contact us at one of our offices, or you can call the 24-hour Bank Helpdesk for round the clock support.

If your debit card has been lost or stolen, or you suspect that you are a victim of fraud, you can get in touch with us using the contact information below:

24 Hour Help Desk
Tel: +44 (0)1933 543 543

CORONAVIRUS

It is our priority to do all we can to help our clients in these increasingly difficult circumstances.  We expect to continue providing our usual high levels of service, giving our clients peace of mind that their financial needs are taken care of.  

FIND OUT MORE

LIVE SERVICE STATUS

To find out about the current status of our services, including online banking and our mobile app, please click here. We will also use this page to notify you of any future planned maintenance to our services.

SERVICE STATUS

FRAUD AND CYBERCRIME PROTECTION

At Weatherbys we have a dedicated security team who are committed to protect your wealth from fraudulent attacks. Click here for up-to-date security information including helping you stay safe online, how to protect yourself against fraud and common scams, and what to do if you think you have been affected.

VISIT OUR SECURITY CENTRE

GUIDE TO FRAUD PROTECTION

Criminals are finding increasingly sophisticated ways to part people from their money. Please download our Guide to Fraud Protection and check you have taken all the steps necessary to protect your personal information and wealth.

DOWNLOAD
  

BANKING HELP & SUPPORT

Helping you make the most of banking with Weatherbys; FAQs, FSCS Information, Switch Guarantee and Making a Complaint.

DOCUMENT DOWNLOAD CENTRE

Useful downloads and fee information.