LATEST SCAMS

You will have seen in the news that fraudsters have been making calls offering refunds to people who have lost money from the cancellation of Thomas Cook flights and holiday packages in an attempt to gain access to their bank account or card details.
Please don't ever:
- provide your card details following suspicious approaches. Fraudsters may try to contact you in multiple ways including over the phone, by text message, email or letter.
- tell anyone your Mobile Banking App activation code, full PIN, full password or App passcode, even to a caller claiming to be from the bank or a company dealing with the Thomas Cook collapse.
- transfer money from your account after being instructed to do so, even if that person claims to work for the Bank or a company related to Thomas Cook.
- allow remote access to your device when someone calls you unexpectedly.
If you are asked to do any of the above, end contact with the individual immediately and contact us via the help desk.
UK Finance has published a brief video on the subject, which can be found here.
24 Hour Help Desk
Tel: +44 (0)1933 304777