Security Centre

Help with lost or stolen cards, fraud and current scams


If your debit card has been lost or stolen, or you suspect that you are a victim of fraud, you can get in touch with us using the contact information below:

24 Hour Help Desk
Tel: +44 (0)1933 304777



You will have seen in the news that fraudsters have been making calls offering refunds to people who have lost money from the cancellation of Thomas Cook flights and holiday packages in an attempt to gain access to their bank account or card details.

Please don't ever: 

  • provide your card details following suspicious approaches. Fraudsters may try to contact you in multiple ways including over the phone, by text message, email or letter.
  • tell anyone your Mobile Banking App activation code, full PIN, full password or App passcode, even to a caller claiming to be from the bank or a company dealing with the Thomas Cook collapse.
  • transfer money from your account after being instructed to do so, even if that person claims to work for the Bank or a company related to Thomas Cook.
  • allow remote access to your device when someone calls you unexpectedly.

If you are asked to do any of the above, end contact with the individual immediately and contact us via the help desk.

UK Finance has published a brief video on the subject, which can be found here.

24 Hour Help Desk
Tel: +44 (0)1933 304777


Our digital age presents every individual and business with new risks, so what can you do to stay safe and protect your wealth at the same time?

As technology advances, fraudsters and cybercriminals become ever more sophisticated. That’s why we’ve created a guide to avoiding failing victim to their illegal activities:

  1.  Always keep your bank card and cheque book in safe and separate locations
  2.  Never share your PIN or Online Bank security credentials such as your One Time Password with anyone, even your bank
  3. Create separate and deliberately complex passwords that can’t be guessed for email and bank accounts. Three separate words linked together is a strong option.
  4. Be suspicious of unexpected contact. If in doubt, take five minutes to think about it – if someone is pressurising you it’s almost certainly fraudulent
  5. Take a moment to read about the current scams below so you know what to be aware of




Security around bank systems is so good that fraudsters need your help to break through and steal your money.  We update all our clients regularly about the latest scams. Click here to download our latest bulletin.





Fraudsters are making calls pretending to be from the police or your bank. The calls can be very convincing, often pretending that fraud has happened on your account to cause panic. Caller ID is not a reliable source, as this can be easily changed to look like a genuine number. Be wary of any caller asking you either to transfer funds to a ‘safe account’, asking for your full passwords or PIN provide your card to a courier who will call at your house Weatherbys Bank will never ask you to do any of the above. If in any doubt, please call us on 01933 304 777, preferably from a different phone as landlines can remain connected for a number of seconds after the handset has been replaced.


Suspicious Emails Fraudsters have been sending fake emails for a number of years. The aim is to get the reader to click on a link, which will either direct the reader to a fake website that looks like a genuine company asking for your card details or may install malware on your device. These emails have vastly improved in quality and can be very difficult to spot. They will pretend to come from well known institutions, such as banks, HMRC, utilities and retailers.


Fraudsters are sending text messages that can look like they have been sent by genuine companies, such as Weatherbys, HMRC, British Airways even your child’s school. The texts can appear in the same text thread as genuine messages, making it very difficult to spot fake ones. The aim is to get the reader to click on a link as with fake emails, which will either direct the reader to a fake website that looks like a genuine company asking for your card details or install malware on your device. If you are concerned you may have provided your bank details to a fraudster, please call us on 01933 304 777 as soon as possible, where we will be able to help protect your account.


A simple scam that has resulted in many victims losing thousands of pounds continues to target both companies and individuals. The fraudster tricks the victim into paying them rather than the supplier by changing the bank account payee details of a genuine supplier. It may be a payment that is expected, or a new payment request. Usually the fraudster has researched enough information to make this seem convincing. Always verify any changes with the supplier using established details. The request can be received by email, phone, letter or even look like an internal email.


Fraudsters are making phone calls pretending to be from well known telephone or internet service providers, claiming there is an issue with your service, router or device. Victims have been tricked into providing their bank details with the promise of a refund, or have had malware installed. Computer firms will not make unsolicited calls to help fix your computer. If the call is unexpected, call your service provider on a number you know to be correct. Keep your devices secure by using the latest software updates and anti-virus software.


Free public WIFI is widely available. However it is not secure and can easily be exploited by fraudsters. There has been a rise in fraudsters sitting in coffee shops, airport lounges and public spaces waiting for people to use the public WIFI, as they are able to intercept anything you are doing online, which can include capturing your passwords and emails. Fraudsters are also creating fake WIFI hotspots which can look like the genuine one. Twitter is also being used, with fraudsters monitoring tweets and responding as though it is a genuine company response, perhaps including links to a compensation form, which is actually a fake link. It is advisable to use 4G or VPN (Virtual Private Network) rather than public WIFI, especially when accessing private information. Social media is a great resource for fraudsters to gather information to perpetrate fraud. Be careful what you share and what others share about you in their posts.


Helping you make the most of banking with Weatherbys; FAQs, FSCS Information, Switch Guarantee and Making a Complaint.


Useful downloads and fee information.