Security Centre

Help with lost or stolen cards, fraud and current scams


If your debit card has been lost or stolen, or you suspect that you are a victim of fraud, you can get in touch with us using the contact information below:

Help Desk
Tel: +44 (0)1933 543 543


In addition to the generic scams prompted by the coronavirus, listed here, we have provided a list of any specific scams we are aware of. Please click here to find out more.



Our digital age presents every individual and business with new risks, so what can you do to stay safe and protect your wealth at the same time?

As technology advances, fraudsters and cybercriminals become ever more sophisticated. That’s why we’ve created a guide to avoiding failing victim to their illegal activities:

  1.  Always keep your bank card and cheque book in safe and separate locations
  2.  Never share your PIN or Online Bank security credentials such as your One Time Password with anyone, even your bank
  3. Create separate and deliberately complex passwords that can’t be guessed for email and bank accounts. Three separate words linked together is a strong option.
  4. Be suspicious of unexpected contact. If in doubt, take five minutes to think about it – if someone is pressurising you it’s almost certainly fraudulent
  5. Take a moment to read about the current scams below so you know what to be aware of

You can read the latest guide from UK Finance by clicking here: Fraud - The Facts 2020



Fraudsters are making calls pretending to be from the police or your bank. The calls can be very convincing, often pretending that fraud has happened on your account to cause panic. Caller ID is not a reliable source, as this can be easily changed to look like a genuine number. Be wary of any caller asking you either to transfer funds to a ‘safe account’, asking for your full passwords or PIN provide your card to a courier who will call at your house Weatherbys Bank will never ask you to do any of the above. If in any doubt, please call us on 01933 543543, preferably from a different phone as landlines can remain connected for a number of seconds after the handset has been replaced.


Suspicious Emails Fraudsters have been sending fake emails for a number of years. The aim is to get the reader to click on a link, which will either direct the reader to a fake website that looks like a genuine company asking for your card details or may install malware on your device. These emails have vastly improved in quality and can be very difficult to spot. They will pretend to come from well known institutions, such as banks, HMRC, utilities and retailers.


Fraudsters are sending text messages that can look like they have been sent by genuine companies, such as Weatherbys, HMRC, British Airways even your child’s school. The texts can appear in the same text thread as genuine messages, making it very difficult to spot fake ones. The aim is to get the reader to click on a link as with fake emails, which will either direct the reader to a fake website that looks like a genuine company asking for your card details or install malware on your device. If you are concerned you may have provided your bank details to a fraudster, please call us on 01933 543543 as soon as possible, where we will be able to help protect your account.


Be cautious about the sites you visit. There are thousands of websites out there that provide false information and that might redirect you to malicious links, giving hackers access to your most valuable data. If you spot a great online offer which is “too good to be true”, you might be tempted to say “yes” instantly. To prevent this have antivirus software and a firewall installed on your computer and keep it up to date.

Telephone and Internet Service Provider Impersonation

Fraudsters are making phone calls pretending to be from well known telephone or internet service providers, claiming there is an issue with your service, router or device. Victims have been tricked into providing their bank details with the promise of a refund or have had malware installed.

Computer firms will not make unsolicited calls to help fix your computer. If the call is unexpected, call your service provider on a number you know to be correct. Keep your devices secure by using the latest software updates and anti-virus software.

Invoice Fraud

This is a simple scam that has resulted in many victims losing thousands of pounds continues to target both companies and individuals.

The fraudster tricks the victim into paying them rather than the supplier by changing the bank account payee details of a genuine supplier. It may be a payment that is expected, or a new payment request. Usually the fraudster has researched enough information to make this seem convincing.   Always verify any changes with the supplier using established details.

The request can be received by email, phone, letter or even look like an internal email.

HMRC Impersonation

Fraudsters are sending emails, texts and making calls pretending to be from HMRC either demanding payment or offering refunds.

HMRC never send notifications of a tax rebate or ask you to disclose personal or payment information by email or text message. Forward suspicious emails and details of suspicious phone calls to HMRC’s phishing team using the following email address: [email protected]

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.


Helping you make the most of banking with Weatherbys; FAQs, FSCS Information, Switch Guarantee and Making a Complaint.


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