The award recognises the outstanding service we deliver to our clients and the strength of our business strategy. In making their decision, the judges considered factors including assets under management and net new money, as well as focusing on specific business models, client acquisitions and retention strategies. The judges were particularly impressed with our “close work” with clients and the high ranking of our services.
The judging panel emphasised our latest Client Satisfaction Survey, which scored extremely high on client satisfaction. Some 99 per cent of Weatherbys Private Bank clients were moderately or very pleased with the service (the average High Street bank satisfaction score is around 70 per cent), while 98 per cent of clients said they felt valued. The judges also noted that our net promoter score (NPS) score of 73, which is based on the “how likely clients are to recommend us” question was more than double the UK banking’s industry average.
Roger Weatherby, Chief Executive at Weatherbys Private Bank, said: “We are absolutely thrilled to win this award – our second such recognition in three years. It is a testament to all the hard work our staff have put in over the past year. They work tirelessly to deliver the close personal service our clients expect from us.”
Weatherbys was also recognised for embracing technology and for its educational initiatives, with more than half of Weatherbys profits being invested in technology.
Our Creating The Future (CTF) initiative, which looks at major issues such as the environment to stimulate broader discussion on matters that could impact future generations, is now in its fourth year. In 2022 and 2023, there were several client events, including one aimed specifically at the younger generation, with the fourth annual conference later this year.
Roger added: “Our long-standing values inspire us to look forward not backwards – to continue to meet the challenges of a changing world, including investing in our digital capabilities and our Creating The Future initiative, which helps to stimulate discussion about the important issues that will affect our future generations.”
“We believe that clients should have a wonderful personal relationship with their bank and have great technology at their fingertips too. However, in an increasingly digital and instantaneous world, being able to get in touch with a real person is ever more valuable. We must never lose sight of that, and at Weatherbys we don’t.”
In 2021, Weatherbys Private Bank was named UK Private Bank of the Year at Spear’s Wealth Management Awards.