Our culture and values
The Weatherbys Way
As a family-owned business with a history stretching back over 250 years, we’re proud of our heritage and equally proud of the culture we’ve built: one that’s inclusive, supportive and grounded in trust.
Our mission is always to act with integrity and do the right thing, whether that’s for our colleagues, our clients or the communities we work in.
We call it the Weatherbys Way and it’s more than a phrase. It’s a mindset shaped by our five core values: Forward Looking, Individual, Responsive, Straightforward and Trusted. These values guide how we work, how we treat one another and how we build lasting relationships. You can read more about our values here.
Our clients are at the heart of everything we do; our way of doing things is centred around theirs. This personal, relationship-led approach is what sets us apart and it’s reflected in our Private Bank’s Net Promoter Score of 81* (compared to the financial services average of 40).
In our 2024 client survey:
- 99% said we are accessible and responsive
- 97% said they feel treated like a valued client
This level of trust is only possible because of the people behind it. In fact we think our biggest strength is each other, so every year we hold our Brand Value Awards, recognising and celebrating those who bring our values to life. See highlights from the event here.
*2024 NPS score