Debit card support

You can use the Weatherbys Card app to block the card while trying to locate it.

Alternatively, please speak to your Private Banking Team or Relationship Manager in the first instance.  You can also contact the Private Bank Help Desk on +44 (0) 1933 543 600 or the Racing Bank Help Desk on +44 (0) 1933 543 543. We will ensure you receive a replacement card and have access to funds as soon as possible.

No, for security purposes you will need to call your Private Banking Team or Relationship Manager in the first instance to activate your card. You can also contact the Private Bank Help Desk on +44 (0) 1933 543 600 or the Racing Bank Help Desk on +44 (0) 1933 543 543. If you already have the Weatherbys Card app, you can also activate your card on the app.

Yes, you can make contactless transactions up to a limit of £100. Occasionally you may be asked to enter your PIN as an extra security measure.

Yes, you can use your debit card with both Google Pay and Apple Pay.

Yes, at any ATM machine displaying the VISA logo.

You can use your card in the majority of UK ATMs however, you will be unable to use an ATM that only displays the ‘LINK’ logo. These are generally located within Post Offices. To find your nearest Visa ATM please use VISA’s ATM locator www.visa.com/atmlocator.

Yes, you can use your Weatherbys debit card abroad without incurring any additional charges.

Your card number is printed in blocks of 4 digits to make it easier to read. The number is not overprinted in silver, meaning that it will not rub off over time.

All of our cards carry an upper spending limit, unique to each individual. If you have any questions, please contact your Private Banking Team or Relationship Manager. You can also contact the Private Bank Help Desk on +44 (0) 1933 543 600 or the Racing Bank Help Desk on +44 (0) 1933 543 543.

If you have downloaded the Weatherbys Card app, click on the image of your card and select ‘View PIN’. If you haven’t downloaded the Weatherbys Card app, please contact your Private Banking Team or Relationship Manager. You can also contact the Private Bank Help Desk on +44 (0) 1933 543 600 or the Racing Bank Help Desk on +44 (0) 1933 543 543 and we will arrange for one to be sent to you.