Debit Card

Your key to the world




Flexibility & security

A Weatherbys Private Bank debit card is your key to the world. You can make payments and withdraw cash at millions of Visa locations globally, 24 hours a day, 365 days a year.

By using the new Weatherbys Card app not only can you keep track of your purchases, but added security features mean you can block and unlock your card at any time. You can also use it to change your PIN number at any time.

To unlock all these features, simply download the Weatherbys Card app onto your device and call the Bank Helpdesk on (0)1933 543 543.

Debit Card & Weatherbys Card App User Guide

Click here to download a comprehensive guide about how to use and access the features of your new debit card.

DOWNLOAD

Apple Pay and Google Pay

We have partnered wtih Apple Pay and Google Pay to make contactless payments even easier.

Click here to find out more about our partnership with Apple Pay.

Download Weatherbys Card app from Apple App store
Download Weatherbys Card app from Google Play store

Do you need some more help? Access our user FAQs using the links below.
Download Google Pay FAQs
Download Apple Pay FAQs

Key features

Changing the PIN number

Never reveal your PIN to anyone.

You can change your PIN at any Visa ATM machine in the UK.

Contactless payments

Your debit card is automatically enabled for contactless payments.

Mobile payments are available through both Apple Pay and Google Pay. You can activate this functionality by adding your card to your mobile Wallet.

Using your card abroad

Weatherbys will not charge you for withdrawing cash or making payments overseas.

When making payments overseas using your card, we advise you to pay in the local currency. It’s better value.

Your new card

When you receive a new debit card, please sign it immediately.  Your card is sent to you ‘inactive’ to ensure that if it is intercepted in the mail, it cannot be used.

  

What to do if you lose your card

In the unfortunate event that your card is lost or stolen, do not panic.

You can use your Card app to block the card while you try to locate it.  Alternatively call the Bank Helpdesk +44 (0)1933 543 543 and our team will be on hand to help you out. We will ensure you recieve a replacement or have access to funds as soon as possible.

Fraud Protection

Pin Security

Never tell anyone your PIN or write it down. If you have forgotten your PIN, contact the Bank Helpdesk on +44 (0)1933 543 543. A reminder can be sent to you by text message, or in the post. You can change your PIN at any Visa ATM in the UK.

If you input your PIN incorrectly 3 times your card will be temporarily blocked for security. If this happens please contact the helpdesk.

Suspicious Activity

We monitor all card transactions for fraud 24/7/365. If we identify a suspicious transaction, its important for us to check it with you as soon as possible.

We, or our out of hours service centre, may call you between the hours of 8am and 10pm. Your card will be temporarily blocked to avoid any further loss until we have checked the transaction with you. If you receive a call outside normal banking hours, it will be from our out of hours service team. You don’t have to speak with them unless you want to but your card will remain blocked for your security in the meantime.

If we do block your card because we have identified a suspicious transaction we will also notify you immediately by text message so that you can call us at your convenience if you are not able, or do not wish to take a call from us or our agents.

If you are concerned that your card details may have been compromised call the Bank Helpdesk immediately on +44 (0)1933 543 543.

Guide to Fraud Protection

Criminals are finding increasingly sophisticated ways to part people from their money. Please download our Guide to Fraud Protection and check you have taken all the steps necessary to protect your personal information and wealth.

DOWNLOAD
  

ADDITIONAL SERVICES

We offer a range of highly bespoke financial services to meet the needs of our clients.

OUR SERVICES