Banking Help & Support

Some useful information to help you make the most of banking with Weatherbys.





 

COMMON BANKING QUESTIONS

How can I pay funds into my account?
How do I withdraw funds from my account?
How long does it take for a cheque to clear?
Is Weatherbys Private Bank part of the Account Switch Service?
Do you provide onshore and offshore accounts?

 

HOW TO VIDEO GUIDES

We've created a number of how to videos to guide you through completing some of the more common transactions in the online bank

WATCH

CURRENT ACCOUNT SWITCH GUARANTEE

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stressfree way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

• The Service is free to use and you can choose and agree your switch date with us.
• We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
• If you have money in your old account, we will transfer it to your new account on your switch date.
• We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your account details.
• If there are any issues in making the switch, we will contact you before your switch date.
• If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.


We endeavour to provide an exceptional level of customer service at all times, and take any complaints very seriously. If you have a complaint relating to a Weatherbys Bank product or service, we will do our utmost to put things right for you as soon as we can.

COMPLAINTS

How can I make a complaint?
You can make a complaint by telephone, by email or by letter, although for your security, we would urge you not to send confidential account information by email.

Tel: +44(0)1933 304 777
Email: bank@weatherbys.co.uk
Write to: The Head of Customer Service, Weatherbys Bank Limited, Sanders Road, Wellingborough, Northamptonshire, NN8 4BX.
 
What happens next?
We aim to respond to your complaint immediately. However, if we cannot do so, we will write to you to explain:

  • why we have not yet been able to resolve your complaint
  • who is dealing with your complaint
  • when we will contact you again

We will contact you regularly to keep you updated if we can’t resolve your complaint within one week.
 
What if I’m not happy with the outcome of my complaint?
If we can’t resolve your complaint within eight weeks, or you are not satisfied with our response, you can refer the matter to the Financial Ombudsman within six months of receiving our final response letter.

Tel: 0800 023 4567 or 0300 123 9123
Write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Web: www.financial-ombudsman.org.uk


Alternatively, you can find out more about The Financial Ombudsman Service on their website.

FSCS

Your eligible deposits with Weatherbys Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. 

For further information please click here or visit www.fscs.org.uk


DOCUMENT DOWNLOAD CENTRE

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WEATHERBYS SECURITY CENTRE

Up-to-date security information including helping you stay safe online, how to protect yourself against fraud and common scams, and what to do if you think you have been affected.