CURRENT INCIDENTS

Weatherbys Private Bank




Coronavirus

It is our priority to do all we can to help our clients in these increasingly difficult circumstances.  We will continue to provide our usual high levels of service, giving you peace of mind that we are taking care of your financial needs.
 
This page will be updated regularly as and when new information becomes available, so please do keep checking back for the latest updates.

Updated 20/03/2020

Getting in touch out of hours

In response to the ongoing events relating to Coronavirus, our usual out of hours services have been altered. Please click here to find out how to contact us out of office hours.

OUT OF HOURS

Our services

We are continuing to put plans in place to ensure that it’s business as usual here at Weatherbys. Our teams remain committed to delivering exceptional banking services for all of our clients.
 
In line with the announcement made by the Prime Minister on 23rd March 2020, all bar essential operational staff are now working from home.  Our phone lines remain open and you can contact team members directly or via the switchboard on +44 (0)1933 543543. Whilst working remotely, all staff have secure access to our systems meaning we remain fully operational and able to provide all our usual services.

Lending

We continue to support our clients’ borrowing requests and have not changed our careful and prudent lending criteria.  We are able to progress new lending requests quickly and flexibly.  All our operational systems are fully functional, meaning we can put new facilities in place in days.  If you need our help, please get in touch with your Private Banker.

Deposits

Unsurprisingly, given our conservatively managed balance sheet, we have seen an increase in deposits over the last few weeks.  If you would like to open a new deposit account, please do get in touch with your banker. We continue to offer competitive rates, as well as loyalty rates for longstanding clients.

Financial planning

Despite the extraordinary circumstances, as the tax year end approaches it’s still a good time to consider your financial plan.  We have a simple checklist we’d be happy to run through with you.  Do let us know if we can assist you, be that over the phone or a video conference call.

Insurance

If you would like advice relating to insurance, please contact Alec Moore at Weatherbys Hamilton, our specialist insurance broking service: amoore@weatherbyshamilton.co.uk

Online & mobile banking

Our online banking and mobile app services continue to provide a quick and easy way to complete transactions.  Please do contact your Private Banker or the Bank Helpdesk if you would like to register for these services.

Postal services

If possible, please avoid using the post to contact us as there may be a delay in handling it: do telephone or send an email instead.

Cheques

Due to reduced postal services, we are encouraging clients to use our faster payment or online bank transfer services for the moment. Please do call your Private Banker or the Bank Helpdesk for assistance with this.

EASTER PAYMENT DEADLINES

Payment requests will be affected from Tuesday 7th April 2020 to Wednesday 15th April 2020 due to the Easter holiday period.

FIND OUT MORE

Getting in touch

Please do give us a call on the usual numbers if there is anything you would like to discuss.

24 Hour Help Desk / Wellingborough
Tel: +44 (0)1933 543 543

Weatherbys Private Bank – London
Tel: +44 (0) 20 7292 9029

Weatherbys Private Bank – Edinburgh
Tel: +44 (0)131 285 2020

Weatherbys Racing Bank
Tel: +44 (0)1933 543 543
 

Coronavirus scams

Fraudsters are using the Coronavirus outbreak to try and trick people into parting with their money.  Here are three types of fraudulent activity that we are aware of:

•  Sales of ineffective protective face masks
•  Coronavirus-themed phishing emails with malicious links and attachments
•  Fraudsters sending texts and emails pretending to be from the World Health Organisation (WHO) claiming to be able to provide a list of infected people in their area

Please take the following precautions:

•  Remember to be wary of links and attachments from unsolicited emails and texts and take care not to provide your personal or financial details. 
•  Read the security section of our website for further information on how to help prevent falling victim to fraud.
•  Read the WHO’s official guidance.

GREATER FLEXIBILITY WITH CONTACTLESS PAYMENTS

From 1 April, you’ll be able to use your Weatherbys debit card to make contactless payments up to £45 (provided the merchant is set up to accept the increase in limit from the current £30).

FIND OUT MORE

CORONAVIRUS: THE PLAN AND EFFECTS

March 2020
John Butters, Chief Investment Officer, explains the government's plan to deal with the Coronavirus outbreak, and explores the possible effects on the market.

READ MORE

MARCH MARKET MOVEMENTS: DON'T PANIC

March 2020
"There have been crises before, and there will be crises again. But buy-and-hold investing has still served investors well." Read the latest market update from John Butters, Chief Investment Officer.

READ MORE
  

Transaction, commercial considerations & business continuity

Disruption caused by the Coronavirus may be impacting your ability to complete transactions, cashflow and business operations.  If you think we can help to address any of these issues, please do get in touch with your Private Banker.

If you would like advice relating to insurance, please contact Alec Moore at Weatherbys Hamilton, our specialist insurance broking service: amoore@weatherbyshamilton.co.uk

SECURITY CENTRE

Up-to-date security information including helping you stay safe online, how to protect yourself against fraud and common scams, and what to do if you think you have been affected.

DOCUMENT DOWNLOAD CENTRE

Useful downloads and fee information.

BANKING HELP & SUPPORT

Helping you make the most of banking with Weatherbys; FAQs, FSCS Information, Switch Guarantee and Making a Complaint.