Joining Weatherbys Bank in January 2015, Karen is the Associate Director for Operations and has over 36 years’ experience within the financial services sector.
Karen’s department is responsible for the overview and completion of key banking processes including payments, client onboarding, the management of day-to-day client instructions together with responsibility for the Racing Bank’s telephony team.
Karen spent 28 years with the Royal Bank of Scotland Group. During this period, she worked in their Retail, Commercial, Corporate and Private Divisions. Karen undertook a wide range of roles in both client facing and back-office support functions. In the latter part of her time with RBS, she worked in the Private Banking division and managed, developed and expanded three telephony centres. Alongside this role, she was responsible for establishing a division-wide staff training and development programme, which is an area she is passionate about.
Outside of Weatherbys, Karen enjoys travel, cooking and trying to keep fit.